Player Wellbeing

Responsible
Gaming at y998

Gambling at y998 is meant to be a fun, exciting leisure activity — whether you're following the PSL from Lahore or catching a live slot session in Karachi. We want every Pakistani player on our platform to enjoy the experience safely, within their own limits, and with full access to tools that keep things in control.

21+ Platform Only Self-Exclusion Available 24/7 Support Deposit Limits Built-In
21+

Adults Only

y998 is strictly for players aged 21 and above. Age verification is mandatory for all accounts. Underage gambling is illegal and will never be tolerated on this platform.

y998 operates under an internationally recognised gaming licence and is fully committed to responsible gambling principles. We provide every registered Pakistani player with a complete suite of self-management tools, including deposit limits, session time reminders, cool-off periods, and permanent self-exclusion. Our team monitors gameplay patterns for signs of problem gambling and proactively reaches out where concerns arise. Gambling should always remain entertainment — if it stops feeling that way, y998's tools and support team are here to help.

Stay in Control with y998

Every y998 account comes equipped with built-in responsible gaming controls. Access all tools directly from your account dashboard — no phone calls required.

Deposit Limits

Set daily, weekly, or monthly PKR deposit limits on your y998 account. Once a limit is active, it cannot be increased for 24 hours — giving you a genuine cooling-off window before any change takes effect.

Session Time Limits

Define how long each playing session can last. y998 will display a clear on-screen reminder when you approach your chosen time limit, and will log you out automatically when it is reached.

Cool-Off Period

Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this period your account is suspended and no bets can be placed — ideal if you feel your play is becoming too frequent.

Self-Exclusion

If you need a longer break, y998 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion is applied immediately and cannot be reversed during the selected period.

Loss Limits

Cap the maximum amount you are willing to lose in any given daily, weekly, or monthly period. When the limit is reached, y998 will prevent further wagering until the limit period resets.

Reality Checks

Enable periodic on-screen notifications that display your net session activity — how long you have been playing, your total bets, and your current balance — so you always have an honest picture of your session.

Strictly 21+ on y998

y998 enforces a strict minimum age requirement of 21 years for all real-money gaming activities on the platform. This applies to every player regardless of location within Pakistan — from Islamabad to Faisalabad. Age is not just a checkbox; it is a core pillar of responsible gaming at y998.

When you register a y998 account, you will be required to complete a full KYC (Know Your Customer) age verification process using a valid CNIC or passport. Accounts where age verification cannot be confirmed will be suspended immediately, and any funds held will be managed in accordance with our Terms & Conditions.

Zero Tolerance Policy: y998 operates a zero-tolerance policy towards underage gambling. Any attempt by a person under 21 to register or use the platform is a serious violation. If you suspect a minor has accessed or is attempting to access y998, please contact us immediately at [email protected].
21+

Protecting Young People

If you share a device with younger family members, we strongly recommend using parental control software and keeping your y998 login credentials private. Never share your account password with anyone. y998 also recommends that parents and guardians in Pakistan use internet filtering tools to prevent minors from accessing gambling websites. Your account is your responsibility — keep it secure.

CNIC Verification

All Pakistani players must verify age via National Identity Card before any withdrawal is processed.

Document Checks

Our KYC team manually reviews submitted documents to confirm authenticity before account activation.

How to Exclude Yourself from y998

Self-exclusion is one of the most powerful responsible gaming tools available on y998. It is completely free, takes effect immediately, and cannot be overridden during the selected period — no matter how many requests are made. Here is how to activate it:

Immediate Effect: Once self-exclusion is confirmed, access to your y998 account is blocked within minutes. Any pending promotional communications will also be suppressed for the duration of your exclusion period.
1
Log In to Your y998 Account

Visit y998 Login and sign in to your registered account using your credentials. If you are having trouble logging in, contact our 24/7 support team via live chat.

2
Navigate to Responsible Gaming Settings

From your account dashboard, go to Account Settings → Responsible Gaming. All self-management tools — deposit limits, session limits, cool-off, and self-exclusion — are housed in this section.

3
Select Self-Exclusion and Choose Your Period

Choose a self-exclusion duration: 6 months, 1 year, 3 years, or permanent exclusion. Consider carefully — shorter cool-off periods are available if you only need a brief break.

4
Confirm Your Request

You will be asked to confirm your decision via a verification step sent to your registered email or mobile number. Once confirmed, your account is excluded immediately and you will receive a confirmation message.

5
Contact Support for Assistance

If you are unable to access your account or require urgent help activating self-exclusion, contact y998 support directly at [email protected]. Our team will action the exclusion on your behalf within one hour.

Is Your Gambling Still Fun?

Honest self-assessment is the first step toward staying in control. Ask yourself the following questions. If you answer yes to two or more, it may be time to use y998's responsible gaming tools or speak with a professional.

Q1 Do you find yourself spending more money on gambling than you originally intended?
Q2 Have you ever gambled to try to win back money you previously lost (chasing losses)?
Q3 Has your gambling ever caused tension or arguments with family members or friends in Karachi, Lahore, or anywhere else?
Q4 Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Q5 Have you ever borrowed money, sold items, or used bill money to fund your gambling activity?
Q6 Do you think about gambling frequently throughout the day, even when you are not actively playing?
This is not a clinical diagnostic tool. If you are concerned about your gambling behaviour, y998 encourages you to use the self-exclusion or cool-off tools in your account settings, or to speak with a qualified counsellor. Our responsible gaming team is available 24/7 via live chat.

y998's Responsible Gaming Pledge

Responsible gaming is not a box-ticking exercise at y998. Here is what we actively do to maintain a safe and fair platform for every Pakistani player.

Verified Age Policy

No player under 21 can ever access real-money features on y998. KYC checks are mandatory before any withdrawal is processed.

Behaviour Monitoring

y998 uses automated systems to identify unusual betting patterns that may indicate problem gambling and will contact affected players proactively.

24/7 Support

Our Urdu-English speaking support team is available around the clock via live chat to assist with any responsible gaming concern, no matter how small.

Responsible Advertising

y998 does not target vulnerable individuals or those who have self-excluded with any promotional material. Our marketing follows responsible advertising standards.

Responsible Gaming FAQ

No. Self-exclusion at y998 is strictly irrevocable during the chosen period. This is intentional — the purpose of self-exclusion is to provide a genuine, unbreakable barrier during a vulnerable period. If you chose a 6-month self-exclusion, your account will remain excluded for the full 6 months regardless of any requests to reinstate it earlier.

Deposit limit reductions take effect immediately upon confirmation. Increases to an existing deposit limit are subject to a mandatory 24-hour waiting period before the new, higher limit becomes active — giving you time to reconsider.

Any real-money balance remaining in your y998 account at the time of self-exclusion will be preserved and held securely. You will be able to request a withdrawal of your remaining balance via [email protected] at any time during or after your exclusion period.

No. When a cool-off or self-exclusion period is activated, all marketing and promotional communications — including SMS, email, and in-app notifications — are immediately suppressed for the full duration of the restriction period. Transactional messages (e.g., withdrawal confirmations) may still be sent for account-management purposes.

Yes. y998's minimum age requirement is 21 years. This is a deliberate policy decision that goes beyond the minimum required by many jurisdictions, reflecting y998's commitment to protecting young adults and aligning with responsible gaming best practice. Any account found to belong to a player under 21 will be permanently closed.

PLAY RESPONSIBLY. PLAY WITH Y998.

Set your limits, know your tools, and enjoy cricket betting and casino games the right way. y998 is Pakistan's safest online betting platform — built with your wellbeing in mind.

Visit y998 Casino Read Our FAQ
21+ — All real-money betting and casino services on y998 are strictly for adults aged 21 and above. Underage gambling is illegal and prohibited. Visit our Terms & Conditions and Privacy Policy for full platform rules.